HRP Brands Product Warranty

If you feel you have a warranty related issue please read the coverage information for the brand you have purchased below.

Brand Email Phone Link
Savox customerservice@savoxusa.com 1-855-767-2869 Use Form Below
Racer's Edge support@racers-edge.com 1-866-855-5566 Use Form Below
Spaz Stix support@spazstix.com 1-800-706-0690 Use Form Below
Gmade support@gmadeusa.com email only Use Form Below
CEN Colossus support@cenracingusa.com email only Use Form Below
RAGE RC support@ragerc.com 1-800-860-3709 Use Form Below
Cross RC support@crossrc.us https://www.crossrc.us/contact-us/
Carisma contact@hobbyrecreationproducts.com 1-800-860-3709 Use Form Below
DHK Hobby contact@hobbyrecreationproducts.com 1-800-860-3709 Use Form Below
Ultra Power contact@hobbyrecreationproducts.com 1-800-860-3709 Use Form Below

 

Please use the contact form at the bottom of this page to start the warranty return process.


SAVOX -- Savox products are warranted for one year from date of original purchase from an authorized dealer, against original manufacturing defects in the PC board, potentiometer, and motor . Any issues not related to these specific components are non-warranty related and as such cannot be claimed under this warranty. This warranty requires proof of purchase and specifically does not cover cosmetic damage, or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or due to improper use, installation, operation, maintenance, or modification (including cutting the lead for any reason).

Racers Edge -- Racer’s Edge products are warranted against original manufacturing defects only. Items must demonstrate a true manufacturing defect in order to be considered for replacement under this warranty. Use of the product for purposes other than its intended use, as well as physical/cosmetic damage, or modification of any kind, regardless if accidental or intentional are specifically not covered under this program. All manufacturing defects must be reported within 10 days of purchase.

SpazStix -- Warranty covers paint that is unable to spray on the first user attempt. Application issues, compatibility with other paints and/or surfaces, and any problems caused or contributed to by the end user are specifically not covered under this program. The warranty does not cover replacement costs for painted items.


CEN, GMADE
 -- Warranty covers any missing or damaged items found during the assembly process, as well as those for individual packaged spare parts and accessories. 

Rage -- Rage products are warranted against original factory defects in materials and workmanship upon purchase, unless otherwise stated in the user manual. The product will not be covered if it has been crashed, modified, or misused in any way. User should install, check, or otherwise verify satisfactory performance of the product upon purchase and report (with documentation) any issues discovered within 10 days from date of original purchase. This warranty specifically covers DOA (dead on arrival) issues only. Items replaced or repaired under this policy provide no further warranty or guarantee.

Carisma -- Warranted to be free from original factory defects and workmanship upon purchase. Damage due to misuse or modification is not covered.

DHK Hobby -- Warranted to be free from original factory defects and workmanship upon purchase. Damage due to misuse or modification is not covered.

Ultra Power -- Warranted to be free of manufacturing and assembly defects for a period of one year from the date of purchase (invoice or receipt is required). Warranty is not valid for any damage or subsequent damage as a result of misuse, modification, or failure to follow procedures outlined in the product manual.

 

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